FAQ

Packages in Taiwan: Statements are made at 16:00 from Monday to Friday. Supermarkets and home delivery can be shipped on the same day.

International parcels: Statements are made at 14:00 from Monday to Friday, and international delivery can be shipped on the same day.

Note: If the order exceeds the statement time limit, you need to wait for the delivery the next day. After the official website completes the delivery operation, the system will send the order number and delivery status update to your email address. You can check the progress according to the logistics classification below. If there is any If the package has not been received, or if you have related shipping issues, please contact us .

Home Delivery Express: Hsinchu Logistics (Taiwan Island only)
Delivery time is about: 1-2 days

Supermarket pickup: 7-11 / Family Mart (Taiwan main island, outlying islands + 2 days)
Delivery time is about: 2-3 days

Logistics tracking can go to Shipping Policy Inquiry

1. The original order is used to cancel the order. If you need to modify the order content, please create a new order on the official website to achieve the best order delivery efficiency.

2. Before the order enters the packaging operation, you can send a private message on our Facebook fan page , and ask the customer service to cancel the order for you, and we will handle it for you as soon as possible.

In order to provide a more convenient shopping process, you can order without logging in/registering as a member, but if you want to check the order status, you need to log in as a member to check.

If you fail to pick up the goods at the store within the time limit, the goods will be returned to the company, and the order will be automatically canceled and cannot be re-delivered. Remind you that the following situations will affect your future checkout method: If you fail to pick up the goods at the designated store within the notification period more than once (including 1 time), you will not be able to use the convenience store pick-up and payment service in the future , only open credit card and cash on delivery and other methods of checkout, or blacklist processing.

You can send a private message on our Facebook fan page , ask customer service to confirm the order for you, and we will replace it for you as soon as possible.

You can send a private message on our Facebook fan page , ask customer service to confirm the order for you, and we will handle it for you as soon as possible.

Proper care and maintenance are crucial for preserving the appearance and quality of your silicone phone case. Here are some tips for maintaining your silicone phone case:

1. Regular Cleaning: Regularly clean your phone case with warm water and a mild detergent. Avoid using cleaners containing strong chemicals or abrasives, as these can damage the silicone surface. Gently wipe the surface with a soft cloth or sponge to remove dust, dirt, and grease.
2. Avoid Prolonged Contact with Colored Items: Prevent your silicone phone case from prolonged contact with colored items such as ink, dyes, or strong pigments, which could cause staining.
3. Avoid Prolonged Exposure to Sunlight: Do not expose your phone case to direct sunlight for extended periods, as this can lead to fading or yellowing of the color.
4. Avoid High and Extremely Cold Temperatures: Do not place your phone case in high-temperature or extremely cold environments, as this can damage the silicone material.
5. Proper Storage: When not using your phone, store it in a dry, well-ventilated, and clean place. Avoid placing the phone case with keys, coins, or other sharp objects to prevent scratching or damaging the silicone surface.
6. Avoid Contact with Chemicals: Prevent direct contact between your phone case and chemicals such as organic solvents, acidic, or alkaline substances. These chemicals can damage silicone.

Keeping your phone case clean and using it properly are key to extending its lifespan and maintaining its appearance. You can follow the suggestions above for care and maintenance as needed to ensure your phone case remains clean and in good condition.

Silicone phone cases are widely used for phone protection due to their soft, durable, and non-slip properties. However, some silicone phone cases may become oily or sticky after a period of use. This phenomenon is usually caused by the following reasons:

1. Hand oils: The oils and sweat from human skin can transfer to the phone case during daily use. These oils accumulate on the silicone surface, gradually forming oily spots or making the surface feel sticky.
2. Dust and dirt: Phones often come into contact with various surfaces, such as desks, pockets, and handbags. Dust and dirt from these surfaces can adhere to the phone case, forming a mixture of oil and dirt, which makes the phone case feel greasy.
3. Improper use of cleaning agents: When cleaning a phone case, using inappropriate cleaning agents, such as those containing oily ingredients, or using excessive amounts of cleaning agents, can lead to residue buildup on the silicone surface, forming an oily substance.

To prevent your phone case from becoming greasy, you can take the following measures:

1. Regular cleaning: Regularly clean the phone case with warm water and a mild detergent, avoiding detergents that contain oily ingredients. Use a soft cloth or sponge to gently wipe the surface.
2. Avoid prolonged contact with oil sources: Try to prevent the phone case from prolonged contact with oil sources, such as fried foods or oily cosmetics.
3. Proper storage: When not using your phone, place it in a dry and clean place, away from other sources of contamination.
4. Switch to phone cases made of other materials: If you are bothered by the oiliness of silicone phone cases, you can consider switching to phone cases made of other materials, such as plastic, leather, or TPU.

When the silicone phone case is put into the pocket, due to the characteristics of the material, it may have a certain friction with the fabric or inner lining, resulting in a stuck feeling. This is usually caused by friction between the silicone case and the material in your pocket and is normal.

1. Regular Cleaning: Use a clean soft cloth or sponge to gently wipe the surface of the phone case to remove dust, stains and sweat etc. Avoid cleaners that contain alcohol or chemicals, which may damage the leather.
2. Avoid Moisture: Avoid exposing leather phone cases to large amounts of moisture or humidity as this may cause the leather to harden, warp or cause water spots. If the phone case gets wet accidentally, please wipe it dry with a soft cloth, then let it air dry naturally in a cool and ventilated place.
3. Use a leather protector: Regular use of a suitable leather protector will keep the leather supple and shiny while providing a protective layer to keep dirt and dirt from settling on the leather. Please use according to product instructions and avoid overuse or use of inappropriate products.
4. Avoid Prolonged Sun Exposure: Avoid exposing leather phone cases to sunlight for extended periods of time, as sunlight may cause the leather to fade or harden. Try to keep your phone out of direct sunlight, such as in a shade or in your handbag.
5. Proper Use: Avoid violent rubbing, scratching or hitting the leather phone case, which may cause cracking or damage. Handle the case with care and avoid contact with sharp objects.
6. Note when storing: If you don't use the leather phone case for a while, you can store it in a dry, cool place and protect it with a cloth bag or box to prevent dust and scratches.

Leather phone cases may darken over time. This is mainly due to the characteristics of the leather material and the influence of the daily use environment.

Here are some reasons why leather phone cases may turn dark:

1. Natural Oxidation: Leather is a natural material that will naturally oxidize with time and exposure to air. This oxidation process may darken or darken the color of the leather, while also adding depth and texture to the leather.
2. Daily use: The phone case is in constant contact with the hands, oil and sweat from the hands may gradually seep into the leather. These natural body oils and sweat may discolor the leather, causing the case to become dull or dark.
3. Environmental Factors: The environmental conditions in which the case is used may also have an effect on the color of the leather. For example, prolonged exposure to sunlight or exposure to chemicals such as detergents or perfumes may cause leather to discolour.

Although leather phone cases may darken in color, this is actually a property of leather and what makes it unique. This variation can add texture and character to the case, giving it a more personal and historic look.

If you want to keep the original color of your leather phone case or slow down the color change, here are some things to consider:

1. Regular Cleaning and Maintenance: Wipe the case regularly with a specialized leather cleaning product to remove surface stains and perspiration. Then apply a leather protector or conditioner to maintain the elasticity and appearance of the leather.
2. Avoid direct sunlight: Avoid exposing the phone case to sunlight for a long time, because sunlight can accelerate the color change of the leather. Try to keep your phone in a cool and dry place.
3. Be careful with chemicals: Avoid direct contact with chemicals on your phone case, such as cleaners.