Shipment| Arrival| Tracking| Cancellation
How long will it take to ship?
Packages in Taiwan: Statements are made at 16:00 from Monday to Friday. Supermarkets and home delivery can be shipped on the same day.
International parcels: Statements are made at 14:00 from Monday to Friday, and international delivery can be shipped on the same day.
Note: If the order exceeds the statement time limit, you need to wait for the delivery the next day. After the official website completes the delivery operation, the system will send the order number and delivery status update to your email address. You can check the progress according to the logistics classification below. If there is any If the package has not been received, or if you have related shipping issues, please contact us .
How soon will I receive it?
Home Delivery Express: Hsinchu Logistics (Taiwan Island only)
Delivery time is about: 1-2 days
Supermarket pickup: 7-11 / Family Mart (Taiwan main island, outlying islands + 2 days)
Delivery time is about: 2-3 days
How to track the logistics?
Logistics tracking can go to Shipping Policy Inquiry
How to modify or cancel an order?
1. The original order is used to cancel the order. If you need to modify the order content, please create a new order on the official website to achieve the best order delivery efficiency.
2. Before the order enters the packaging operation, you can send a private message on our Facebook fan page , and ask the customer service to cancel the order for you, and we will handle it for you as soon as possible.
Do I need to log in as a member to purchase?
In order to provide a more convenient shopping process, you can order without logging in/registering as a member, but if you want to check the order status, you need to log in as a member to check.
What if the supermarket does not pick up the package?
If you fail to pick up the goods at the store within the time limit, the goods will be returned to the company, and the order will be automatically canceled and cannot be re-delivered. Remind you that the following situations will affect your future checkout method: If you fail to pick up the goods at the designated store within the notification period more than once (including 1 time), you will not be able to use the convenience store pick-up and payment service in the future , only open credit card and cash on delivery and other methods of checkout, or blacklist processing.
What should I do if I received the wrong package?
You can send a private message on our Facebook fan page , ask customer service to confirm the order for you, and we will replace it for you as soon as possible.
How do I return an item?
You can send a private message on our Facebook fan page , ask customer service to confirm the order for you, and we will handle it for you as soon as possible.
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How to maintain the silicone mobile phone case?
The care and maintenance of your silicone phone case is an important step in maintaining its appearance and quality. Here are some suggestions for caring for and maintaining your silicone phone case:
- Regular Cleaning: Regularly wash the phone case with warm water and a mild detergent, avoid using cleaners with strong chemicals or abrasives, which may damage the silicone surface. Gently wipe the surface with a soft cloth or sponge to remove dust, dirt and grease.
- Avoid prolonged contact with colored items: Avoid prolonged contact with colored items, such as ink, dyes or strong pigments, to avoid staining.
- Avoid Prolonged Exposure to Sunlight: Avoid exposing your phone case to direct sunlight for extended periods of time, this may cause the color to fade or turn yellow.
- Avoid high temperature and extremely cold environments: Avoid placing the phone case in high temperature or extremely cold environments, which may cause damage to the silicone material.
- Proper storage: When you are not using your phone, you can put it in a dry, ventilated and clean place. Avoid placing the case with keys, coins or other sharp objects to avoid scratching or damaging the silicone surface.
- Avoid contact with chemical substances: Avoid direct contact of the phone case with chemical substances, such as organic solvents, acidic or alkaline substances, etc. These chemicals may damage the silicone.
Keeping your phone case clean and properly used is key to extending its life and looking good. As needed, you can follow the above suggestions for care and maintenance to ensure that the phone case is always clean and in good condition.
Why do I feel greasy after using it for a long time?
Mobile phone cases made of silicone are usually soft, durable, and non-slip, so they are widely used in the production of mobile phone protective cases. However, some silicone phone cases may become greasy or sticky after a period of use. This phenomenon is usually caused by the following reasons:
- Hand Oils: Oils and sweat from human skin may transfer to the phone case during daily use of the phone. These oils build up on the silicone surface, gradually forming greasy spots or making the surface feel sticky.
- Dust and Dirt: Dust and dirt on the different surfaces your phone is in contact with, such as tabletops, pockets, handbags, etc., may adhere to the case and form a mixture of grease and grime, making the case greasy.
- Improper use of cleaners: When cleaning the phone case, using inappropriate cleaners, such as cleaners with oily ingredients, or using too much cleaner may cause residue to accumulate on the silicone surface, forming a greasy substance.
Here are some things you can do to keep your phone case from getting greasy:
- Regular cleaning: Regularly wash the phone case with warm water and a mild detergent, avoid using detergents containing oily ingredients, and use a soft cloth or sponge to gently wipe the surface.
- Avoid Prolonged Exposure to Oil Sources: Try to avoid prolonged exposure of your phone case to oil sources such as fried foods or oily cosmetics.
- Proper storage: When you are not using your mobile phone, you can put it in a dry and clean place to avoid contact with other sources of pollution.
- Switch to a phone case made of other materials: If you are troubled by the grease problem of the silicone phone case, you may consider switching to a phone case made of other materials, such as plastic, leather, or TPU.
Will it get stuck in your pocket?
When the silicone phone case is put into the pocket, due to the characteristics of the material, it may have a certain friction with the fabric or inner lining, resulting in a stuck feeling. This is usually caused by friction between the silicone case and the material in your pocket and is normal.
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Will light colors stain and get dirty? (like pink)
A light-colored phone case made of TPU (such as pink) is more likely to show stains and dirt than a darker-colored phone case. This is because light-colored phone cases are more susceptible to adsorption and staining by external color substances, such as clothing dyes, ink, dirt, etc.
Here are a few suggestions for keeping light-colored TPU phone cases clean:
- Regular Cleaning: Regularly use warm water and a mild detergent to gently wipe the surface of the case to remove stains and grime. Avoid using cleaners with strong chemicals or abrasives that can damage the case.
- Instant treatment of stains: If there is a stain on the phone case, wash it as soon as possible to prevent the stain from penetrating into the TPU material. You can wipe gently with warm water or scrub with a micro-cleaning brush, then dry with a clean cloth.
- Avoid contact with dyed items: Avoid long-term contact with light-colored TPU phone cases with colored items, such as dyes, inks, or strong-colored cosmetics. If possible, avoid placing your phone case in contact with these items.
- Pay attention to the storage environment: when not using the mobile phone, put it in a dry, ventilated and pollution-free place. Avoid contacting the case with dirty surfaces to reduce the chance of stains.
Although light-colored TPU phone cases are susceptible to stains and dirt, proper care and cleaning can help keep them looking fresh and shiny.
It is recommended to match the 6mm shoulder lanyard set The shoulder mode keeps it from getting dirty.
Will it turn yellow? (such as transparent color)
TPU (thermoplastic polyurethane) is a common material used to make clear phone cases. However, after a long time of use, the TPU transparent phone case may appear to turn yellow. This yellowing is usually caused by:
- Oxidation reaction: TPU material may undergo oxidation reaction with oxygen in the air, resulting in oxidation of the surface of the material, resulting in a yellow compound. This oxidation reaction is especially more pronounced when exposed to sunlight or ultraviolet rays for a long time.
- Thermal stability: TPU materials have poor thermal stability at high temperatures. Prolonged exposure to high temperature environments, such as car interiors under direct sunlight or high temperature rooms, may cause TPU to turn yellow.
- Chemical substance reaction: Some chemical substances, such as acids, alkalis, organic solvents, etc., may cause chemical reactions in contact with TPU materials, causing the materials to turn yellow.
- Use time: During the aging process of TPU material, due to the change of material structure, the material may turn yellow.
In order to prolong the life of the TPU clear phone case and reduce the possibility of yellowing, the following measures can be taken:
- Avoid prolonged exposure to sunlight: Avoid placing your phone in direct sunlight, especially in high temperature environments, which helps reduce the risk of oxidation and yellowing of the TPU material.
- Avoid contact with chemical substances: Avoid contacting TPU mobile phone cases with chemicals such as acids, alkalis, and organic solvents to reduce yellowing that may be caused by chemical reactions.
- REQUIRED CLEANING: Regularly wash the TPU case with warm water and a mild detergent to remove dust, grime and grease, which will help maintain its clarity.
- Proper storage: When you are not using your mobile phone, put it in a dry, ventilated place and avoid high temperature, which can reduce the aging and deterioration of TPU material
Does plastic have bisphenol A?
Our plastic products are specially selected as BPA-free materials, which cost more than ordinary plastic materials. The purpose is to make customers feel at ease. The finished products will be sent to SGS third-party laboratories to obtain BPA-free certification.
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How should leather phone cases be maintained?
- Regular Cleaning: Use a clean soft cloth or sponge to gently wipe the surface of the phone case to remove dust, stains and sweat etc. Avoid cleaners that contain alcohol or chemicals, which may damage the leather.
- Avoid Moisture: Avoid exposing leather phone cases to large amounts of moisture or humidity as this may cause the leather to harden, warp or cause water spots. If the phone case gets wet accidentally, please wipe it dry with a soft cloth, then let it air dry naturally in a cool and ventilated place.
- Use a leather protector: Regular use of a suitable leather protector will keep the leather supple and shiny while providing a protective layer to keep dirt and dirt from settling on the leather. Please use according to product instructions and avoid overuse or use of inappropriate products.
- Avoid Prolonged Sun Exposure: Avoid exposing leather phone cases to sunlight for extended periods of time, as sunlight may cause the leather to fade or harden. Try to keep your phone out of direct sunlight, such as in a shade or in your handbag.
- Proper Use: Avoid violent rubbing, scratching or hitting the leather phone case, which may cause cracking or damage. Handle the case with care and avoid contact with sharp objects.
- Note when storing: If you don't use the leather phone case for a while, you can store it in a dry, cool place and protect it with a cloth bag or box to prevent dust and scratches.
Why does leather change color? (like brown)
Leather phone cases may darken over time. This is mainly due to the characteristics of the leather material and the influence of the daily use environment.
Here are some reasons why leather phone cases may turn dark:
- Natural Oxidation: Leather is a natural material that will naturally oxidize with time and exposure to air. This oxidation process may darken or darken the color of the leather, while also adding depth and texture to the leather.
- Daily use: The phone case is in constant contact with the hands, oil and sweat from the hands may gradually seep into the leather. These natural body oils and sweat may discolor the leather, causing the case to become dull or dark.
- Environmental Factors: The environmental conditions in which the case is used may also have an effect on the color of the leather. For example, prolonged exposure to sunlight or exposure to chemicals such as detergents or perfumes may cause leather to discolour.
Although leather phone cases may darken in color, this is actually a property of leather and what makes it unique. This variation can add texture and character to the case, giving it a more personal and historic look.
If you want to keep the original color of your leather phone case or slow down the color change, here are some things to consider:
- Regular Cleaning and Maintenance: Wipe the case regularly with a specialized leather cleaning product to remove surface stains and perspiration. Then apply a leather protector or conditioner to maintain the elasticity and appearance of the leather.
- Avoid direct sunlight: Avoid exposing the phone case to sunlight for a long time, because sunlight can accelerate the color change of the leather. Try to keep your phone in a cool and dry place.
- Be careful with chemicals: Avoid direct contact with chemicals on your phone case, such as cleaners.